Technical Services for Oncology & Radiotherapy Equipment
We provide comprehensive technical service solutions for linear accelerators and oncology systems, covering the entire equipment lifecycle from de-installation and relocation to installation, maintenance, repair, spare parts support, and oncology software services.
Our technical service approach focuses on equipment reliability, operational continuity, efficient troubleshooting, and minimizing system downtime. Services can be planned according to the equipment model, technical condition, site infrastructure, and operational requirements of the healthcare facility.
Linear Accelerator De-installation & Disposal
The de-installation of a linear accelerator requires careful planning due to the mechanical, electrical, and electronic complexity of the system. Our technical service process covers the controlled disconnection and dismantling of Linac equipment and its associated components.
Depending on the project requirements, the process may include mechanical and electrical de-installation, preparation of system components for removal, packing and transportation coordination, and preparation of equipment for relocation, storage, resale, or disposal.
For equipment that has reached the end of its operational lifecycle, disposal projects can also be coordinated according to the condition of the system and applicable requirements.
Service Scope
- Mechanical and electrical de-installation
- Controlled dismantling of Linac components
- Preparation for packing and transportation
- Equipment relocation support
- Preparation for storage or resale
- Decommissioning and disposal coordination
Linear Accelerator Installation & Reinstallation
Linear accelerator installation is a multi-stage technical process that requires coordination between equipment installation, site infrastructure, mechanical systems, electrical connections, and related technical teams.
We provide installation and reinstallation support for linear accelerator systems at new or existing radiotherapy facilities. Before installation, the equipment configuration and installation environment can be evaluated to establish an appropriate technical implementation plan.
The objective is to complete the installation process efficiently while minimizing facility downtime and preparing the system for the subsequent calibration, testing, commissioning, and clinical acceptance processes.
Service Scope
- Site and installation planning
- Mechanical installation
- Electrical connections
- Installation of equipment sub-components
- Base frame and related component installation
- Reinstallation of relocated systems
- System connection and technical verification
- Support during testing and commissioning preparation
Linear Accelerator Spare Parts Repair & Installation
Reliable spare parts support is essential for maintaining the operational continuity of linear accelerator systems. Component failures can result in unexpected downtime and interruptions in clinical operations.
We provide technical support for the identification, repair, replacement, and installation of linear accelerator spare parts. Following fault diagnosis, the affected component can be evaluated and an appropriate repair or replacement solution can be determined.
After the required component is supplied or repaired, installation and technical verification can be performed to restore the system to operational condition.
Service Scope
- Spare parts identification
- Faulty component diagnosis
- Component repair
- Spare part replacement
- Mechanical and electronic component installation
- Technical testing after installation
- Support for obsolete or difficult-to-source components
Linear Accelerator Preventive, Corrective & Remote Maintenance
Regular maintenance plays an important role in maintaining the reliability and availability of linear accelerator systems.
Our maintenance services include scheduled preventive maintenance, corrective maintenance following detected faults, and remote technical support where applicable.
Preventive maintenance focuses on identifying potential problems before they cause system downtime. Corrective maintenance addresses existing technical faults and restores system operation. Remote support can assist with initial diagnostics, technical evaluation, and troubleshooting without waiting for an onsite intervention when the system allows remote analysis.
Maintenance Services
Preventive Maintenance
Scheduled inspections and technical checks designed to identify potential problems before they lead to equipment failure.
Corrective Maintenance
Diagnosis and repair of mechanical, electrical, electronic, or system-related faults affecting Linac operation.
Remote Maintenance & Support
Remote technical analysis and troubleshooting support for compatible systems, enabling faster initial diagnosis and helping reduce unnecessary downtime.
Key Objectives
- Improve equipment reliability
- Reduce unexpected failures
- Minimize system downtime
- Detect potential faults at an early stage
- Support long-term equipment performance
- Maintain operational continuity
Linear Accelerator Repair & Troubleshooting
Unexpected technical problems in linear accelerator systems can directly affect radiotherapy operations. Effective troubleshooting therefore requires a structured diagnostic approach.
Our technical support process begins with identifying the symptoms and analyzing the affected system or subsystem. Mechanical, electrical, electronic, communication, and control-related components can then be evaluated to determine the source of the problem.
Where possible, remote diagnostics can be used for initial assessment. When onsite intervention is required, technical service can include detailed fault diagnosis, component-level evaluation, repair or replacement, system testing, and verification.
Troubleshooting Process
- Initial fault assessment
- System and error analysis
- Identification of the affected subsystem
- Mechanical/electrical/electronic diagnostics
- Spare part or component evaluation
- Repair or replacement
- System testing and technical verification
- Return-to-service support
Oncology Medical Software Support Services (OIS)
Modern radiotherapy departments depend not only on treatment equipment but also on oncology information systems and supporting IT infrastructure.
We provide technical support services for Oncology Information Systems (OIS) and related oncology software environments. Our services are designed to support existing software infrastructures, maintain system availability, assist with troubleshooting, and extend the usable lifecycle of compatible oncology IT environments.
Support can include system assessment, software and infrastructure troubleshooting, remote assistance, network-related technical support, backup planning, virtualization, and infrastructure sustainability solutions.
Software Support Services
- Oncology Information System technical support
- Software troubleshooting
- Remote support
- Network and infrastructure assessment
- System sustainability support
- Backup and recovery planning
- Virtualization support
- Server and IT infrastructure support
- Support for legacy oncology software environments
- Technical planning for system migration or modernization
Our objective is to help healthcare facilities maintain a stable, reliable, and sustainable oncology technology infrastructure while reducing unnecessary interruptions to clinical operations.
